IMG is a billing solutions and telecommunications expense management company.

What does that mean? We are:

• A facilitator of increasing revenue/ billing streams and an access cost cutting solution provider

• A value added provider of problem solutions with people, process and technology combined to deliver value to your bottom line

• A supplier of comprehensive telecommunication processes to convert detailed call detail and circuit detail data into actionable business intelligence.

• A skilled team with a combination of in-house analytical tools and technology partners

• An agent that can act as an extension of your company

• A company that truly understands the carrier business, the necessary technology and the telecommunications industry.

IMG Services

I. Business Intelligence Reporting/ Production Requirements Preparation and Design:

A) System Analysis

i) Carrier Access (CABS) System
       a)    System Integration
       b)   Data Migration and Conversion
ii)  Call Detail Record Polling/ Mediation System
       a)   Internal Switch Data Collection
       b)   External Tandem/ Trading Partner Switch Data

B)     Billing/ Financial System Analysis

 i)      Corporate Books Interface
ii)     A/R Aging Reports
iii)    Financial Reports

C)    Billing Production Process Analysis

i)      CABS Billing for Switched and Special Access
ii)     Call Detail Record (CDR) Rating
iii)    Billing Error File Management and Correction
iv)    Billing Invoice Production and Fulfillment

II. Business Rule Validation:

A) Forensic Financial Audit

i)     Inter-Carrier Agreement (ICA)
ii)    Tariffs
iii)   Contracts and Settlements

B) CABS System/ Table Process Audit

i)    Rate Table
ii)   Code Administration Tables
iii)  Factor Tables

C) Mediation/ CDR Scripting Audit

D) Network Trunking Audit and Verification

i)    All Usage Trunk Sources
ii)   Usage Factors
iii)   Inbound/ Outbound I/O Ratios

E) Rates and Corporate Identifiers Audit

III. Production Management:

A) Staff Augmentation (short and long term)

B) Invoice Production

i)      Key Performance Indicators (KPI’s) for Billing
        timeliness, accuracy and consistency
ii)     CABS Service Bureau Supervision
iii)    Billing Fulfillment Center Assistance

C) Customer Care

i)       KPI’s for Billing Disputes and Collections
ii)       Collections and Dispute Resolution Assistance
iii)      Inter Carrier Settlement Assistance

D) Financial outputs

i)      KPI’s for A/R Days Outstanding (DSO)
ii)      KPI’s for Writeoffs
iii)     A/R 30/60/90 Aging Report
iv)    CABS Billing Register

Additional Ancillary Services:

A) Inter Carrier Compensation Training (Process and   System)

B) RFP Management/ CABS Vendor Recommendation and Selection

C) M&A Due Diligence Support

D) Revenue Assurance Support

E) Access Cost Management Support

F) Regulatory and Legal Consulting Support

G) Dedicated/ Special Service Circuit Ordering Support

H) Expert Witness Support

I) Problem Solving Tool Services: SS7 Probe Utilization: Jurisdictional Factor Analysis Tools, etc.

J) Asset Management and Inventory

Back to Top